1. Overview

We want you to be satisfied with FlowPOS. This Refund Policy explains how refunds and credits work for FlowPOS subscriptions. By subscribing to a paid plan, you agree to the terms outlined in this policy.

2. Free Plan

The Free plan has no associated charges. No refunds are applicable for the Free plan.

3. Subscription Refunds

You may cancel your paid Subscription at any time through your Account settings or by contacting us at legal@flowpos.pro.

Upon cancellation:

Your access to paid features continues until the end of your current billing period
Your Account will automatically revert to the Free plan at the end of the billing period
No partial-month refunds are issued by default for cancellations made during a billing cycle

4. Full Refund Eligibility

You are eligible for a full refund of your initial payment if all of the following conditions are met:

You are within the first 7 days of your initial paid Subscription (this does not apply to renewals)
The Service does not meet your reasonable expectations
You submit your refund request via email to legal@flowpos.pro within the 7-day period

This 7-day refund window applies only to the first time you subscribe to a paid plan, not to subsequent renewals or plan changes.

5. Service Outage Credits

If the Service experiences unplanned downtime exceeding 24 cumulative hours within a single calendar month (excluding scheduled maintenance windows), you are eligible for a pro-rata credit applied to your next billing cycle.

To request an outage credit:

Contact us at legal@flowpos.pro within 14 days of the outage
Include the approximate dates and times of the downtime you experienced
Credits are calculated based on the duration of the outage relative to the total hours in the billing month

6. Billing Errors

If you have been charged in error (for example, a duplicate charge or a charge processed after you have already cancelled your Subscription), you are entitled to a full refund of the erroneous charge.

Billing error refunds will be processed within 5 business days of the error being reported and verified.

To report a billing error, contact us at legal@flowpos.pro with details of the charge in question.

7. How to Request a Refund

To request a refund, send an email to legal@flowpos.pro with the following information:

Your Account email address
Your current Subscription plan
The reason for the refund request
The date and amount of the charge

We will review your request and respond within 5 business days.

8. Refund Method

Approved refunds are returned to the original payment method used for the transaction. Processing times depend on your payment provider:

Credit/debit cards — typically 5–10 business days
Other payment methods — processing time varies by provider

Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your bank or payment provider.

9. Exceptions

Refunds are not available in the following cases:

Partial months remaining after a mid-cycle cancellation
Accounts that have been terminated due to a violation of our Terms of Service
Charges older than 60 days, except in cases of verified billing errors
Subscription plan downgrades (the difference between plans is not refundable)

10. Contact

For all refund inquiries, please contact:

Individual Entrepreneur Vladimir Savelev Email: legal@flowpos.pro